Visiting under COVID-19

Following guidance issued by the Department of Health, Knockmoyle Lodge Care Facility reviewed our suspension of visiting in July, aiming to support our residents to see their families again in person.

However, as of 23rd September, with immediate effect, visiting is now reduced to one visitor per resident. This will be reviewed on an going basis. Please see general visitor guidelines below, and please note ALL VISITS must be booked in advance by calling +44 28 8224 7931.

Visiting Policy

Following guidance issued by the Department of Health, Knockmoyle Lodge Care Facility has reviewed our suspension of visiting and we aim to support our residents to see their families again in person.

However it is important to note that all of our residents remain in the high risk category from COVID 19 (Coronavirus) due to age, and medical conditions, therefore our visits will be phased, strictly managed and reviewed daily in accordance with guidance and the wellbeing of residents. Knockmoyle has carefully considered how we can implement visiting as safely as possible, our policy has been developed following a thorough risk assessment of the nursing home with the aim to minimise the risk of infection, and ensure the safety of our residents, staff, visitors and outer public as much as possible.

The following policy is effective from Wednesday 22nd July and provides all the information you need to know, as a visitor. However, as of Wednesday 23rd September, only one visitor per resident will be permitted. This applies to window visits as well as face-to-face visits.

We understand that this is extremely disappointing for everyone but you can still stay in touch through Skype, FaceTime letters and phone calls. We appreciate your understanding at this time and as always we thank you for your ongoing support.

Please note our visitors policy will be reviewed on a daily basis and all families will be updated accordingly. Please also note that ALL VISITS must be booked in advance by calling +44 28 8224 7931.

A Video Guide For Users

What to expect when you are visiting Knockmoyle Lodge. Please note that you should use the hand sanitising stations on arrival and departure.

Principles for Visiting:

Where possible, virtual visiting remains the preferred option. That’s because it helps us to reduce the risk of spreading COVID-19.

Our face to face visits MUST be pre arranged to reduce the number of people entering the home and to allow for adequate cleaning between visits. Our prearranged visits must be booked via telephone which will allow you to make an appointment for the next available visiting slot. To book, please call  +44 28 8224 7931. Please also note visiting slots cannot be block booked. This is to ensure all residents have an opportunity to receive visitors.
When booking your visiting slot you will be asked to provide your email address so we can email you our screening questionnaire. This questionnaire must be completed and returned to us before your visit. Upon your arrival you will then be asked to sign this form declaring all information remains unchanged and we will also record your temperature at this point.

  • Visits are now restricted to one designated visitor for no more than 30minutes (this will be reviewed weekly).
  • Visitors must wear face masks that they must provide themselves and masks must be in place before entering the home.
  • No visitors under the age of 16 will be permitted and only in exceptional circumstances will children be granted visits.
  • You are asked not bring anything with you into the home, such as food parcels, presents, etc unless discussed with the nurse manager following a thorough risk assessment. This is to reduce the risk of spreading infection.

Protocol on Arrival:

The visitor must go to the main entrance and press the buzzer to make staff aware they have arrived.
The first sitting room is now our designated visiting room, staff will open the first sitting room door that can be accessed from outside, this will ensure the visitor is stepping straight into the visitors room from outside eliminating footfall through the nursing home.
Visitors must use the hand sanitiser located outside and then sign their screening questionnaire and a staff member will also check and record your temperature.
Visitors must only enter when their mask is in place and they must use the hand sanitizer then upon entering the visiting room.
If visitors wish to discuss the well being of the resident with the manager or nurse in charge, please do this via telephone, this will ensure visiting time is maximised with your loved one.
The visitor’s room has screen protection in place to accommodate social distancing and reduce the spread of infection and visits may require supervision depending on the residents needs.
Toilet facilities cannot be used by visitors; again this is to reduce the spread of infection.

Protocol on Departure

Staff will make you aware when visiting time is over, you must use the hand sanitizer provided before you leave and please ensure you keep your mask in place until you have left the building.
You will exit from the door from the same door you entered.

Additional Visiting Arrangements

Should a resident wish to have a visit from a Minister of Faith, an agreed and pre-arranged visit can be accommodated. This visit will not be counted as or replace a resident’s scheduled visit with family/friends. Visiting Ministers of Faith must adhere to the detail of the care home’s visiting policy.

End of Life Visiting

Families must seek permission in advance from the nurse in charge to visit end of life residents in their own room.

The nurse in charge will complete a thorough risk assessment to ensure it is complexly safe to allow this visit. The capacity of family to provide informed consent relating to the risks associated with visiting will be taken into account as will the capacity of the patient to receive visitors.
If visiting is then approved by the nurse in charge suitable times for visiting will be discussed, only one visitor will be permitted at a time for an agreed amount of time. The nursing home may limit the frequency of visits, duration of visits, or numbers of visitors in accordance with the risk to other patients, other care staff, or other practical considerations in the care home.
In all cases, visitors must agree to undertake all actions ad precautions issued by the nursing home for visiting and end of life visiting. Any decision to deny visiting rights will be made following a risk assessment and which will be communicated clearly with the resident and their family members/friends.
Our visitor’s policy will remain under constant review and we will continue to update you on any changes in line with current guidance.

A Special Note of Thanks

This has been an extremely difficult period for everyone and we at Knockmoyle Lodge Care Facility greatly appreciate how supportive you have been and we fully comprehend that you want to see your loved one as soon as possible. We ask for your patience on our phased visiting approach as our number one priority is the safety of our residents.
We look forward to hearing from you and thank you once again for your continued support.